PRIVACY POLICY
We value the trust you place in us. That’s why we insist upon the
highest standards for secure transactions and customer information privacy.
Please read the following statement to learn about our information gathering
and dissemination practices.
Note: Our privacy
policy is subject to change at any time without notice. To make sure you are
aware of any changes, please review this policy periodically.
By mere use of the Website, you expressly consent to our use and
disclosure of your personal information in accordance with this Privacy Policy.
This Privacy Policy is incorporated into and subject to the Terms of Use.
1. Collection of Personally Identifiable Information
and other Information
When you use our Website, we collect and store your personal information which
is provided by you from time to time. Our primary goal in doing so is to
provide you a safe, efficient, smooth and customized experience. This allows us
to provide services and features that most likely meet your needs, and to
customize our Website to make your experience safer and easier. More
importantly, while doing so we collect personal information from you that we
consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you
are or revealing any personal information about yourself. Once you give us your
personal information, you are not anonymous to us. Where possible, we indicate
which fields are required and which fields are optional. You always have the option
to not provide information by choosing not to use a particular service or
feature on the Website. We may automatically track certain information about
you based upon your behavior on our Website. We use this information to do
internal research on our users’ demographics, interests, and behavior to better
understand, protect and serve our users. This information is compiled and
analyzed on an aggregated basis. This information may include the URL that you
just came from (whether this URL is on our Website or not), which URL you next
go to (whether this URL is on our Website or not), your browser information,
and your IP address.
We use data collection devices such as “cookies” on certain pages
of the Website to help analyze our web page flow, measure promotional
effectiveness, and promote trust and safety. “Cookies” are small files placed
on your memory storage device that assist us in providing our services. We
offer certain features that are only available through the use of a “cookie”.
We also use cookies to allow you to enter your password less
frequently during a session. Cookies can also help us provide information that
is targeted to your interests. Most cookies are “session cookies,” meaning that
they are automatically deleted from your hard drive at the end of a session.
You are always free to decline our cookies if your browser permits, although in
that case you may not be able to use certain features on the Website and you
may be required to re-enter your password more frequently during a session.
Additionally, you may encounter “cookies” or other similar devices
on certain pages of the Website that are placed by third parties. We do not
control the use of cookies by third parties.
If you choose to buy on the Website, we collect information about your
buying behavior.
If you transact with us, we collect some additional information,
such as a billing address, a credit / debit card number and a credit / debit
card expiration date and/ or other payment instrument details and tracking
information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms
or other message areas or leave feedback, we will collect that information you
provide to us. We retain this information as necessary to resolve disputes,
provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters,
or if other users or third parties send us correspondence about your activities
or postings on the Website, we may collect such information into a file
specific to you.
We collect personally identifiable information such as :
1. Name,
email address, phone number, credit card / debit card / other payment
instrument details, etc., from you when you set up a account with us.
2. You
can browse some sections of our Website without being a registered member,
certain activities (such as placing an order or using our services) do require
registration. We do use your contact information to send you offers based on
your previous orders and your interests.
3.
We collects
location data to enable Delivery of Order and for Continuous tracking even when
the app is closed or not in use.
Cookies
A “cookie” is a small piece of information stored by
a web server on a web browser so it can be later read back from that browser.
Cookies are useful for enabling the browser to remember information specific to
a given user. We place both permanent and temporary cookies in your memory
storage device. The cookies do not contain any of your personally identifiable
information.
2. Use of Demographic / Profile Data / Your
Information
We use personal information to collect for following purposes, including:
1.
To provide, personalise, maintain and
improve our products and services, such as to enable deliveries and other
services, enable features to personalise your mylo Services.
2.
To carry out our obligations arising
from any contracts entered into between you and us and to provide you with the
relevant information and services;
3.
To administer and enhance the security
of our mylo Services and for internal operations, including troubleshooting,
data analysis, testing, research, statistical and survey purposes;
4.
To provide you with information about
services we consider similar to those that you are already using, or have
enquired about, or may interest you. If you are a registered user, we will
contact you by electronic means (e-mail or SMS or telephone or other internet
based instant messaging systems) with information about these services;
5.
To understand our users (what they do
on our Services, what features they like, how they use them, etc.), improve the
content and features of our Services (such as by personalizing content to your
interests), process and complete your transactions, make special offers,
provide customer support, process and respond to your queries;
6.
To generate and review reports and
data about, and to conduct research on, our user base and Service usage
patterns;
7.
To allow you to participate in
interactive features of our Services, if any; or
8.
To measure or understand the
effectiveness of advertising we serve to you and others, and to deliver
relevant advertising to you.
9. If you are a partner restaurant or merchant or delivery partner,
to track the progress of delivery or status of the order placed by our
customers.
10. To the extent we use your personal
information to market to you, we will provide you the ability to opt-out of
such uses.
11. We use your personal information to
resolve disputes; troubleshoot problems; help promote a safe service; collect
money; measure consumer interest in our products and services, inform you about
online and offline offers, products, services, and updates; customize your
experience; detect and protect us against error, fraud and other criminal
activity; enforce our terms and conditions; and as otherwise described to you
at the time of collection.
12.
In
our efforts to continually improve our product and service offerings, we
collect and analyze demographic and profile data about our users’ activity on
our Website.
13.
We
identify and use your IP address to help diagnose problems with our server, and
to administer our Website. Your IP address is also used to help identify you
and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys.
These surveys may ask you for contact information and demographic information
(like zip code, age, or
income level). We use this data to tailor your experience at our Website,
providing you with content that we think you might be interested in and to
display content according to your preferences.
3. Sharing of personal information
We may disclose personal information to third parties. This
disclosure may be required for us to provide you access to our Services, to
comply with our legal obligations, to enforce our User Agreement, to facilitate
our marketing and advertising activities, or to prevent, detect, mitigate, and
investigate fraudulent or illegal activities related to our Services. We do not
disclose your personal information to third parties for their marketing and
advertising purposes without your explicit consent.
We may disclose personal information if required to do so by law
or in the good faith belief that such disclosure is reasonably necessary to
respond to subpoenas, court orders, or other legal process. We may disclose
personal information to law enforcement offices, third party rights owners, or
others in the good faith belief that such disclosure is reasonably necessary
to: enforce our Terms or Privacy Policy; respond to claims that an
advertisement, posting or other content violates the rights of a third party;
or protect the rights, property or personal safety of our users or the general
public.
We and our affiliates will share /
sell some or all of your personal information with another business entity
should we (or our assets) plan to merge with, or be acquired by that business
entity, or re-organization, amalgamation, restructuring of business. Should
such a transaction occur that other business entity (or the new combined
entity) will be required to follow this privacy policy with respect to your
personal information.
4. Links to Other Sites/Apps
Our Website links to other websites/Websites that may collect
personally identifiable information about you. Mylo is not responsible for the
privacy practices or the content of those linked websites/Websites.
5. Security Precautions
Our Website has stringent security measures in place to protect the loss,
misuse, and alteration of the information under our control. Whenever you
change or access your account information, we offer the use of a secure server.
Once your information is in our possession we adhere to strict security
guidelines, protecting it against unauthorized access.
6. Choice/Opt-Out
We provide all users with the opportunity to opt-out of receiving non-essential
(promotional, marketing-related) communications from us on behalf of our
partners, and from us in general, after setting up an account. If you want to remove
your contact information from all our lists and newsletters, please
visit unsubscribe.
7. Advertisements on the Website
We use third-party advertising companies to serve ads when you visit our
Website. These companies may use information (not including your name, address,
email
address, or telephone number) about your visits to this and other
websites/Websites in order to provide advertisements about goods and services
of interest to you.
8. Your Consent
By using the Website and/ or by providing your information, you consent to the
collection and use of the information you disclose on the Website in accordance
with this Privacy Policy, including but not limited to your consent for
sharing your information as per this privacy policy.
If we decide to change our privacy policy, we will post those
changes on this page so that you are always aware of what information we
collect, how we use it, and under what circumstances we disclose it.
9. Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under,
the contact details of the Grievance Officer are provided below:
EDII Software and Solution LLP,,
#1071, 24th Main, Sector 1,
Next to Techsync Solution,
1st Sector, HSR Layout,
Bengaluru, Karnataka - 560102.
Phone: +91 7829 467 111.
Email: contact@Mylo.in
Time: Mon – Sat (9:00 – 18:00)
10. Location Preferences
a. Customers are advised to turn on the location on their devices for effortless delivery. If the location is disabled, the delivery associate would need to contact the customer via call.
b. Delivery Associates should always enable their location as it would help in tracking their location, distance traveled by them and to keep a track on their earnings. If the location is disabled, it would impact their earnings and be difficult to track the distance covered.
11. Questions?
Please contact us regarding any questions regarding this statement.